Domestic orders under $1000 receive free shipping via USPS Priority Mail (3-5 business day delivery), tracked with delivery confirmation. Orders over $1000 will receive free UPS 2nd day delivery, insured with signature required, and a phone number is requested for address confirmation.
For orders under $1000, customers may upgrade to USPS Priority Mail Express (1-2 business days) for $22 or to UPS 2nd day for $27. Please note that upgrading your shipping does not expedite the production time, only the shipping method. If you would like to request a rush order, please contact us and a small rush fee will apply depending on the piece.
An email notification with tracking information will be sent when the order is complete and shipped. If you have a certain deadline, just ask. If we can accommodate it, we will gladly!
If you’d like to request an alternative shipping method (FedEx), please contact us.
For approved countries, international orders will be shipped via USPS Priority International Mail. We are currently NOT shipping to the EU given new VAT rules; we apologize for any inconvenience. Insurance is not available for international shipments. Depending on the country, delivery time is approximately 6-10 business days. Any customs fees, duties, or taxes are the customer's responsibility upon receipt. In following USPS international shipping regulations, jewelry (ie. precious metals and stones) cannot be shipped to certain countries. Please check your country's prohibited or restricted items here: http://pe.usps.com/text/imm/ab_toc.htm before purchasing. If a purchase is made and addressed to a country where jewelry is a prohibited item, we unfortunately will not be able to process your order, and will have to cancel your order and refund your payment. To avoid confusion, please contact us prior to placing your order if you have questions regarding an international shipment. Thank you!
Shipping costs are non-refundable.
*Please Note: Once shipped, the item is no longer in our control, and we are not responsible for loss or other issues caused by the postal service. For Domestic shipments over $1000 that are fully insured, a claim can be filed. Regardless, please contact us asap if there are shipping or delivery discrepancies, and we will assist you to the best of our abilities.
REFUNDS & EXCHANGES
We want you to love our jewelry! If for any reason you are unsatisfied with your item and would like a refund or exchange, please contact email@example.com within 7 days of receipt. Item must be in its original, unworn condition for refunds and exchanges to be honored. Return shipping is the customer’s responsibility. Once we have replied with approval for your refund or exchange, the item should be packaged carefully (preferably in a small box) and shipped with tracking within 14 days of order receipt (original tracking delivery date). Exchanges require purchase of an $8 flat rate shipping charge, for which a link will be emailed to the customer in the exchange approval email. Please contact us if you have any questions; we are here to help! Shipping costs are non-refundable.
If you would like to cancel an order, please email firstname.lastname@example.org within 48 hours of purchase. Most collection pieces are made to order with an average production time of 5-7 business days. 48 hours after purchase, if production has commenced, a cancellation fee of up to 50% may apply.
Custom and customized pieces are non-returnable, non-refundable nor exchangeable as they are designed and made specifically for you. Our custom process is extremely thorough, with the option to make adjustments before the final design goes into production. Once confirmed via email as a “yes” or “proceed,” you have agreed to these terms. If, upon receipt of your custom piece, it is not exactly as we discussed and agreed upon, please contact us asap and we will determine a solution.
We will repair jewelry only if you purchased a piece directly from us or through one of our retail partners with a valid receipt. Please contact us for an assessment and quote. Customers are responsible for shipping both ways.