FAQ'S

 

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

If, for any reason, you are unsatisfied with your item and would like a refund or exchange, please contact me within 7 days of receipt, and we'll get you fixed up. I aim for happy clients! I do ask that the item is packaged and returned carefully, as it was received, with some sort of tracking. Item must be in it's original, unworn condition for me to honor returns and exchanges. Thank you for your consideration!

Shipping costs are non-refundable.

 

WHAT IS 14K GOLD-FILLED?

14k gold-filled is a great economical option for the wonderful warm color of gold. There is an actual layer of 14k gold bonded onto base metal, and the gold represents 1/20th of the total weight of the material. Simply put, this material gives you a true layer of rich, warm, tarnish-resistant gold, for a great price, and a more long lasting and durable alternative than gold-plating and vermeil.

 

CAN YOU RECLAIM ANTIQUE JEWELRY?

Yes! If you have an heirloom or unworn piece of jewelry that you would like to up-cycle and repurpose, that is fantastic and I would love to work with you to make it NEW again! Not only is environmentally friendly, it can also hold significant sentimental value. I can also offer spot-price credit for gold traded in (which is some cases is best instead of using the exact metal, for fabrication and quality reasons). For stones, on a case-by-case basis, I can often remove, possibly re-poilsh or re-cut, and incorporate them into a new Jen Leddy Studios' piece. Contact me to see if your old jewelry is a good fit for reclaiming!

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jen@jenleddy.com ~ Austin, TX  © 2018 Jen Leddy Studios. All rights reserved.